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Global Multi-Channel Engagement Solutions



A cloud-based case management solution enabling integrated customer journeys and process innovation for improved healthcare outcomes

Driven by industry trends surrounding growth in case volumes, increasing costs, increasing outsource demands, the emergence of alternative reporting channels and siloed systems resulting in duplicate efforts and re-entry of data, we have developed a case management platform to support Product Safety, Medical Information, and Patient Support and Adherence.

CaseTrack360 for Product Safety

As applied to product safety, CaseTrack360 provides integrated adverse event intake and “book in” to product safety databases. This enables standardized, inspection-ready solutions for processing adverse events through any channel. Operational dashboards track case processing, regulatory submissions, and safety trends.

CaseTrack360 for Medical Information

CaseTrack360 for Medical Information provides medical inquiry management and adverse event/ product quality complaint intake. It is integrated with approved standard response solutions for high quality medical information services. Back-end integration to product safety databases enables compliant reporting across medical and safety.

CaseTrack360 for Patient Support and Adherence

For Patient Support and Adherence, CaseTrack360 provides integrated omni-channel engagement, driven by a case-based business rules engine for patient centric outcomes. Solution/topic databases, surveys, request processing and third party integrations help to streamline access to benefits, patient financial resources, and specialty pharmacies.



  • Capitalizes on Pega 7’s cloud-based unified platform for delivering end-to-end customer experience within a multi-channel case lifecycle management environment
  • Is completely scalable and customizable to fit client business needs, with ability to integrate directly into various CRMs for easy reporting, as well as the Oracle Argus database for easy information transfer and reporting
  • Uses application overlay for solution areas to offer market-ready package designs that provide clients optimum speed to market, critical in today’s competitive arena

The Experience Matters

C3i Healthcare Connections delivers global, multi-channel engagement solutions.

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