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Media Library

“Overcoming Communication Obstacles to Patient Engagement and Adherence” – Byline Article in DTC Perspectives with Our Partners at Pega

March 28, 2017 - King of Prussia, PA

In an article for DTC Perspectives, Susan Mattson, Senior Director, Account Management at C3iHC and Ed Chase, Director Life Sciences Solutions at Pegasystems look at three common obstacles to patient engagement and adherence and how they can be addressed.

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C3i Healthcare Connections is Exhibiting at the Patient Adherence and Engagement Summit in Philadelphia, PA

March 21, 2017 - Philadelphia, PA

Join C3i Healthcare Connections to discuss how we can address the main barriers to adherence with our full range of patient support and adherence solutions.

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Visit Our Booth #19 at DIA’s Medical Affairs and Scientific Communications Summit in Tucson, AZ

March 10, 2017 - King of Prussia, PA

C3i Healthcare Connections is exhibiting at the DIA Medical Affairs and Scientific Communication Summit in Tucson, AZ. Meet our team at booth # 19!

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C3i Healthcare Connections Expands Operations in Bulgaria

March 6, 2017 - Varna, Bulgaria

New Bulgaria Office Opened Its Doors on March 6th 2017 in Varna

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C3i Healthcare Connections Wins Two Stevie Awards for Sales and Customer Service

February 27, 2017 - King of Prussia, PA

C3iHC’s social media for Life Sciences solution won a Bronze Stevie Award in two categories during the 11th Annual Stevie Awards for Sales and Customer Service.

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C3i Healthcare Connections Positioned on Gartner Magic Quadrant for Managed Workplace Services, North America

February 23, 2017 - King of Prussia, PA

C3i Healthcare Connections announced it has been recognized by Gartner, Inc. on the Magic Quadrant for Managed Workplace Services, North America

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Michael Dean, CTO at C3iHC, Discusses Enterprise Data Security in the Database Trends and Applications Magazine

February 16, 2017 - King of Prussia, PA

Are enterprises more or less secure than 5 years ago? This is the question that IT leaders from top companies discuss in a recent article in the “Database Trends and Applications” magazine. Read what Michael Dean, CTO at Telerx/C3i Healthcare Connections, has to share in regards with enterprise security.

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Telerx Appoints Joel Morse as President

February 8, 2017 - King of Prussia, PA

Linda Schellenger to retire after 11 years with Telerx and C3i Healthcare Connections

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C3i Healthcare Connections Recognized as a Finalist in the 2017 Stevie Awards

January 20, 2017 - King of Prussia, PA

C3iHC’s social media solution for Life Sciences is a finalist in the 11th annual Stevie Awards.

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“Could This Work for Pharma? Inspiration from Outside Industries” by Frank Pettinato

November 25, 2016 - King of Prussia, PA

In the latest issue of PM360, Frank Pettinato, SVP Multi-channel Customer Engagement at Telerx, explores campaigns and tactics used by marketers in the consumer packaged goods and retail industries that would work for pharma.

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Kevin Connolly Featured in the Latest Issue of PharmaVOICE on Precision Medicine

November 22, 2016 - King of Prussia, PA

C3iHC’s vice president of account management, Kevin Connolly, shares his vision on the influence of precision medicine over patient support and adherence programs in the latest issue of PharmaVOICE.

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Kari Blaho-Owens Discusses Combination Products in the Latest Issue of PharmaVoice

November 22, 2016 - King of Prussia, PA

Read what Kari Blaho-Owens, VP pharmacovigilance account management, at C3i Healthcare Connections has to share about combination products in the latest issue of PharmaVOICE.

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“What’s Holding Pharma Back from Social Customer Care” by John MacDaniel, Senior Director, Digital and Voice of the Consumer, Telerx

November 15, 2016 - King of Prussia, PA

John MacDaniel, senior director of digital and voice of the consumer at Telerx, explores a number of strategic steps that would enable pharma companies to provide consumer care.

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Webinar: Improving Design and Delivery of Omni-channel Patient Adherence

October 18, 2016 - King of Prussia, PA

Join C3i Healthcare Connections and Pega Systems for an interactive webinar to learn how to effectively engage patients and drive adherence programs by balancing human interactions with scalable, cross-channel, decision-managing technologies.

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C3iHC at Partnership in Clinical Trials Europe

October 17, 2016 - King of Prussia, PA

Visit the C3i Healthcare Connections booth # 322 at the Partnerships in Clinical Trials event in Vienna to learn more about how we’re meeting the needs of today’s complex global clinical trials.

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“5 Best Practices To Augment A Pharma Social Media Strategy” by John MacDaniel, senior director, digital and voice of the consumer, Telerx

October 11, 2016 - King of Prussia, PA

Based on our research, five key factors are expected to drive social media participation in the life sciences industry over the next 18 months. Read the full article in Life Science Leader.

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“Customize Your Engagement Programs to Set the Stage for Adherence Success” by Kevin Connolly, VP of Account Management at C3iHC

October 6, 2016 - King of Prussia, PA

Today’s best adherence programs emphasize the critical role of patient engagement in driving success.

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C3iHC at the 2016 Veeva European Commercial Summit

October 5, 2016 - King of Prussia, PA

Visit our booth at the 2016 Veeva European Commercial Summit in Madrid on November 29 – December 2. C3i Healthcare Connections is a Veeva CRM Preferred Partner. For more information, visit the event website.

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C3i Healthcare Connections to Present at the European Outsourcing Association Leadership Summit and Awards

October 5, 2016 - Sofia, Bulgaria

Our presentation will be on Thursday, October 6 starting at 1:50 pm in the Breakout: Relationship Management and Collaboration.

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Join C3iHC and Fierce Markets for an Interactive Webinar on Social Media in Life Sciences

September 21, 2016 - King of Prussia, PA

Social Rx: Overcoming the Challenges of Social Media Monitoring, Engagement & AE Identification October 26, 2016 11am ET / 8am PT

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“The Nurse’s Perspective: What Pharma Should be Doing in Social Media” by Phil Baumann, Digital Strategist at C3iHC

September 2, 2016 - King of Prussia, PA

Take a look at the three kinds of activities pharma can choose to explore when evaluating and developing social media programs.

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C3iHC at the Gartner Sourcing and Strategic Vendor Relationships Summit

August 15, 2016 - King of Prussia, PA

C3i Healthcare Connections will be attending the Gartner Sourcing and Strategic Vendor Relationships Summit in Grapevine, TX on September 21 – 23.

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“Take Your Patient Adherence Program to the Next Level” by Kevin Connolly, VP of Account Management at C3iHC

July 22, 2016 - King of Prussia, PA

Explore the best practices for connecting with patients and the ways you can make your adherence programs both relevant and customizable to the participants’ needs and preferences.

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C3i Healthcare Connections Takes Third Place for Innovation in Outsourcing at the Bulgarian Outsourcing Excellence Awards

June 20, 2016 - Sofia, Bulgaria

C3i Healthcare Connections was awarded in the category “Innovation in Outsourcing” at the first Bulgarian Outsourcing Excellence Awards organized by the Bulgarian Outsourcing Association.

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Visit our booth #1817 at the 2016 DIA Annual Meeting

June 16, 2016 - King of Prussia, PA

Chris O’Shaughnessy, VP, Sales at C3i Healthcare Connections, will present, “Solving Challenges and Employing Best Practices in Medical Information Contact Centers” on June 28 at 4 pm.

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C3i Healthcare Connections Recognized as a MERIT Winner in the Digital Health Awards: Spring 2016

June 13, 2016 - King of Prussia, PA

C3i Healthcare Connections is recognized as a MERIT winner with our Pharma Social Media Strategy Guidebook, written by Karen Weber, Director, Enterprise & Digital Solutions Strategy at C3iHC.

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C3i Healthcare Connections at the Patient Engagement Solutions Summit

June 1, 2016 - King of Prussia, PA

Join C3i Healthcare Connections at the Patient Engagement Solutions Summit on June 21-22 to learn more about how we enhance the patient experience.

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C3i Healthcare Connections at LTEN Annual Conference

May 12, 2016 - King of Prussia

Visit us at booth #112 at the LTEN Annual Conference, June 13-16, to discuss our Learning Solutions for Life Sciences Professionals.

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Visit us at the Veeva Commercial Summit in Philadelphia, PA

May 12, 2016 - King of Prussia, PA

Join us on June 8-19 to learn how our Veeva training and help desk solutions maximizes end-user adoption.

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“Handling Adverse Events on Social Media” by Phil Baumann, Social Media Strategist at C3iHC

May 5, 2016 - King of Prussia, PA

Learn more about the role of adverse events on social media, how to monitor and categorize adverse events, establish well-defined protocols for success, and explore ethical implications.

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C3i Healthcare Connections at the DTC National Conference

March 30, 2016 - Boston, MA

Going to DTC National Conference in Boston?  See you at the C3i Healthcare Connections booth #3! Prior to the event, our Social Media Strategist, Phil Baumann, was published in the DTC in Focus eNewsletter. You may read his article below. Making Sense of Social Media Conversations By Phil Baumann, Social Media Strategist at C3iHC, published in DTC…

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C3i Healthcare Connections Wins a BPO Excellence in IT Services Award

March 28, 2016 - King of Prussia, PA

C3iHC was awarded in the category Centralized Service Desk.

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Telerx Wins Two Stevie Awards for Sales and Customer Service

March 18, 2016 - King of Prussia, PA

Telerx, a leader in U.S. customer care services, and its life sciences division, C3i Healthcare Connections, earned two awards in the 10th annual Stevie Awards for Sales & Customer Service competition. Telerx won a Silver Stevie Award in the Best Use of Technology in Customer Service category for its Texting Solution and a Bronze Stevie Award in the New Contact Center Solution category for CaseTrack360.

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C3i Healthcare Connections at the DIA EuroMeeting

March 14, 2016 - King of Prussia, PA

C3i Healthcare Connections looks forward to seeing you at booth #K14 at the DIA EuroMeeting in Germany this April 6-8. In a world in which new therapies are being developed at a phenomenal rate, is innovation always the answer? The DIA 28th Annual EuroMeeting brings stakeholders together to collaborate on when, where and how innovation…

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C3iHC to Speak at the Pharma Customer Experience Summit

March 8, 2016

C3i Healthcare Connections will be an exhibitor and speaker at the Pharma Customer Experience Summit. Phil Bauman, Social Media Strategist, Digital/VOC at C3i Healthcare Connections, will talk about “Social Media Is Pharma’s Largest Focus Group in History: Are You Paying Attention?”  on March 16 at 11:20 – 11:55 a.m.

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Jackie Hoover Talking About Wearables in the February Issue of DIA Global Forum

February 22, 2016 - King of Prussia, PA

What are YOU Wearing Today? The Present and Future of Wearable Health Devices Jackie Hoover, Vice President, Enterprise and Digital Solutions at C3iHC New technology and the incredible amount of data that is and will be generated from various digital health applications and innovations has the potential to change how companies conduct research, clinical trials, patient…

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C3iHC at the DIA Medical Affairs and Scientific Communications Forum

February 22, 2016

C3i Healthcare Connections is looking forward to the DIA Medical Affairs and Scientific Communications Forum on March 21-23. Visit us at booth #12. Click here for more information.

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India, China and Bulgaria are Top Outsourcing Destinations Worldwide

February 9, 2016

The leading global management consulting firm A. T. Kearney recently published the seventh edition of the Global Services Location Index. It tracks the contours of the offshoring landscape in 55 countries across three major categories: financial attractiveness, people skills and availability, and business environment. Based on an assessment of 38 metrics, A.T. Kearney identifies the countries…

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Meet Us @ the Bio/Pharma Social Media & Digital Platforms event

February 8, 2016 - Philadelphia, PA

C3i Healthcare Connections will be in Philadelphia for the Bio/Pharma Social Media & Digital Platforms event the 18-19th of February.  Hope to see you there.

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Webinar: Leveraging Social Media in Pharma – The Hidden Message from the Masses

February 4, 2016 - King of Prussia, PA

Join our social media experts — John MacDaniel and Phil Baumann — on February 16 at 1:30 p.m. EST as they discuss how to best use social media.

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C3i Healthcare Connections Recognized as a Finalist in the 2016 Stevie Awards

January 21, 2016 - King of Prussia, PA

C3iHC’s CaseTrack360 was announced as a Finalist in the category “Contact Center Solution”.

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C3i Healthcare Connections @ Pharmacovigilance and Risk Management Strategies 2016 (DIA)

January 4, 2016

Join C3i Healthcare Connections in D.C. for the Pharmacovigilance and Risk Management Strategies 2016 (DIA) event the 25-27st of January to talk to the team about our Product Safety Solution.

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C3i Healthcare Connections at the Bio/Pharma Contact Centers event

January 4, 2016 - Philadelphia, PA

C3i Healthcare Connections will be in Philadelphia for the Bio/Pharma Contact Centers event the 20-21st of January.

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Linda Schellenger Named CEO of the Year

November 19, 2015 - King of Prussia, PA

Linda Schellenger, president of Telerx, was recently named CEO of the year by the Delaware Valley HR Department of the Year Awards.

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Visit C3iHC at the Veeva Commercial Summit in Barcelona

November 5, 2015

C3i Healthcare Connections will be in Barcelona, Spain for the Veeva Commercial Summit the 2-4th of December. Visit our booth # 13 to chat about how our Veeva Training Solutions maximizes end-user adoption. Click here for more details.

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C3i Healthcare Connections Positioned in 2015 Gartner Magic Quadrant for End-User Outsourcing Services, North America

October 22, 2015 - King of Prussia, PA

Company recognized in report for third consecutive year. C3i Healthcare Connections, a division of Telerx and an industry-leading business process outsourcer specializing in the multi-channel engagement of patients, healthcare professionals and enterprise personnel, today announced it has been positioned by Gartner Inc. in the 2015 Magic Quadrant for End-User Outsourcing (EUO) Services, North America.

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​Bulgaria Awarded Best Place to Outsource in Europe

October 15, 2015 - Sofia, Bulgaria

Today Bulgaria’s President Rosen Plevneliev officially received the Offshoring Destination of the Year for 2015 Award granted to the country by the European Outsourcing Association (EOA). The European Outsourcing Association Awards 2015 are presented for a sixth year in a row. They are organised by the British National Outsourcing Association (NOA). The awards are presented to…

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Telerx Launches CaseTrack360 Customer Engagement Solution

May 12, 2015 - Horsham, PA

Cloud-based customer engagement solution enabling integrated customer journeys and improved healthcare outcomes Telerx, a leader in multi-channel engagement of consumers, patients, healthcare professionals and enterprise personnel, has launched CaseTrack360, a cutting-edge solution that utilizes Pegasystems Inc.’s Pega 7 unified platform to enable integrated customer journeys and improved healthcare outcomes. With CaseTrack360, Telerx and its clients…

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Telerx Announces Plans to Hire 100 New Team Members for Wilkes-Barre and Pittston Contact Centers

October 1, 2015 - King of Prussia, PA

Telerx, a 30-year leader in multi-channel engagement of consumers, patients, healthcare professionals and enterprise personnel, today announced plans to hire more than 100 customer service associates across four of the company’s major contact centers in Wilkes-Barre, Pa. and Pittston, Pa., beginning immediately.

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C3iHC Expert Discusses Patient Adherence in MedAdNews

August 14, 2015

Kim Radefeld, Sr. Director of Healthcare Solutions at C3i Healthcare Connections, talks about patient adherence in MedAdNews. ‘The key to designing a better adherence program is making it relevant to the disease state’, says Kim. Read the full article here.

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CaseTrack360 in PharmaVOICE

August 10, 2015

Mike Brannan, our CIO, talks about our newest customer engagement solution CaseTrack360 in July/August issue of PharmaVOICE. Read the full article here.

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Telerx Rebrands Healthcare Business Unit as C3i Healthcare Connections

June 12, 2015 - King of Prussia, PA

Telerx, an industry leading life sciences business process outsourcer, announced today that it has rebranded its healthcare division as C3i Healthcare Connections. Combining the best of its legacy healthcare business unit — as well as that of its C3i and Sentrx acquisitions — C3i Healthcare Connections’ mission is to be the global partner-of-choice for the life sciences industry.

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Pegasystems Customers to be Recognized for Driving Business Transformation with Strategic Applications at PegaWORLD 2015

May 19, 2015 - Cambridge, MA

We are pleased to be recipients of a Business Impact Award from Pegasystems, Inc. Winners of the award were selected for deploying a Pega application that demonstrates quantifiable business results in customer service, sales & onboarding, operations or marketing through the use of Pega software.

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Big Data Approach to Patient Engagement and Adherence

November 2, 2015

Kim Radefeld, our Sr. Director of Commercial Solutions Strategy, discusses role of big data in patient engagement and adherence in Pharmaceutical Commerce. According to Kim, combining high-quality patient-support services with comprehensive and continually updated analytics results in better outcomes. Read the full article here. 

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